Terms and Conditions

The following terms and conditions apply to all users of the www.thecosylab.com operated by Icehouse Bloo Limited. By viewing and using the website you are deemed to agree to the following terms and conditions, without limitation or qualification. Icehouse Bloo Limited reserves the right to change these terms and conditions at any time by notifying users of the existence of the amended terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.

Use of the Website

Liability and Disclaimer

Icehouse Bloo Limited has taken reasonable care to ensure that the information and the facts contained on the website are accurate and any opinions given are fair and reasonable. However, the website makes the information available to you as a general information service only. 

To the fullest extent permitted by law, Icehouse Bloo Limited and all of its officers, employees and representatives, excludes all responsibility relating in any way to the website or your use of the website including all express and implied warranties and representations.

Copyright and Limited Reproduction Notices

The contents of the website are the copyright of Icehouse Bloo Limited, its suppliers (where relevant) and third parties. No part of the website may be distributed or copied for any commercial purpose and you are not permitted to incorporate the material or any part of it in any other work or publication (whether in hard copy, electronic or any other form) without the prior written consent of Icehouse Bloo Limited. Further, you may not remove or alter any trademarks or logos that appear on any material on the website.


The contents of the website may include links to third party materials (Linked Sites). Icehouse Bloo Limited will not be responsible for the contents of any Linked Sites or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. The Linked Sites are provided to you only as a convenience, and the inclusion of any Linked Site does not imply any endorsement of it by Icehouse Bloo Limited or any association with its operators.

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details.

Placing an order

By placing an order on thecosylab.com you agree to the following terms and conditions.

In order to place an order, you must be over 18 years of age and possess a valid payment method acceptable to us. If unforeseen difficulties arise or if unsatisfactory credit information about the customer is obtained after the acceptance of the order, we will be entitled to cancel the confirmed order and we will be exempt from liability of any kind.

When placing an order on our site, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgment email confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and payment has been received.

Pricing and Availability

Where applicable, prices are inclusive of GST and exclusive of shipping costs.

While we try and ensure that all information, details, descriptions, availability and prices that appear on this website are accurate, errors may occur. If we discover an error, we will inform you of this as soon as possible and find a solution with you. If we have already received your payment, but it is necessary to issue you with a refund, it will be refunded to the payment method used.


All products are always shipped in secure packaging. You choose your most convenient shipping method during checkout. Available shipping methods will be shown during checkout.

We will cover any damage to the product during shipping within New Zealand, and ship you a replacement if needed.

Dispatch times may vary according to availability. Any guarantees or representations made as to delivery times may occasionally be subject to unforeseen delays resulting from postal delays or force majeure, for which we are not responsible

Governing law and jurisdiction

These terms and conditions are governed by and will be construed in accordance with the laws of New Zealand and you submit to the exclusive jurisdiction of the Courts of New Zealand. If you choose to access the website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.

Free issued gift cards

If gift cards are free issued by The Cosy Lab, they cannot be used in conjunction with any other discounts.